FREQUENTLY ASKED QUESTIONS
Yes, for some products, they vary from country to country. You will get the exact shipping price when you check out from the cart.
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
Yes, you would receive an email with the Airway Bill number of the courier once it is shipped, as well you can check the status of your product by login into your account. You would be able to track it with the respective courier.
Yes, we deliver to almost all countries in the world. We do not ship to PO Box nor APO/FPO/AFP military addresses.
Returns would not be accepted for custom made / stitched clothing, including for sarees where the blouse is stitched, readymade stitched sarees or sarees stitched with custom blouses. However we would accept returns if there are any faults from our end.
There is an admin credit card commission cost of 10 percent of the final order value, 5 percent while accepting and 5 percent while refunding or 10 USD depending on the order size. We will not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
You would receive an email confirmation that we have received your payments along with order number.
Yes, you can pay through bank transfer. You would send us an email on contact@srimoyeefashionworld.com with product code for bank transfer, once we received your email we would send you our bank account details.
Yes, you can choose our other payment options other than paypal.

Pending / Pending Payment - Payment was unsuccessful

Processing - Payment Successful, yet to be shipped

Shipment on Transit - Order has been shipped from our warehouse

Cancelled - Order has been cancelled due to non payment

Closed - Successful order cancelled based on customer request and refund has been initiated

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Srimoyee Fashion World does not have any control on custom duty.
Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
You can drop an email at contact@srimoyeefashionworld.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.
Unfortunately we will not be able to change the shipping address.
If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at contact@srimoyeefashionworld.com requesting for the same.
Please find our Return and Exchange Policy
We allow return only in case of defective/damaged products. We do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases. Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the products, the customer will not be eligible for refund or replacement.
For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from the refund amount.